Payment terms
At Lampdeluxe, we strive to provide a secure and seamless shopping experience. Please read our payment terms carefully before making a purchase.
💳 Accepted Payment Methods
We accept the following payment methods for all transactions:
- Visa
- Mastercard
- American Express
- Maestro
All payments are processed through secure, PCI-DSS-compliant gateways to ensure your financial information remains safe.
🔒 Secure Transactions
- We use industry-standard SSL encryption to protect your payment details.
- Your card information is never stored on our servers.
- All payments are processed in compliance with PCI DSS (Payment Card Industry Data Security Standard).
💰 Pricing & Currency
- All prices are displayed in GBP (£).
- If you are purchasing from outside the UK, your bank may apply exchange rates and transaction fees.
- We are not responsible for any additional charges imposed by your bank or payment provider.
🚀 Payment Processing & Order Confirmation
- Orders will only be processed once full payment has been received.
- Upon successful payment, you will receive an order confirmation email.
- If payment is unsuccessful, your order will not be processed, and we will notify you via email.
🔄 Cancellations & Refunds
- Orders can be cancelled within 24 hours if they have not been processed.
- Refunds will be processed within a maximum of 10 days after we receive the returned item.
- For full details, please refer to our Returns & Refunds Policy.
🙎♂️ Customer Support
If you have any questions about payments, feel free to reach out to us:
📧 Email: info@lampdeluxe.nl (Response within 24 hours on business days)
📞 Phone: +44 7267 82815 (Available during business hours: Monday – Friday, 09:00 – 18:00 GMT)
💬 WhatsApp: Click here to send us a WhatsApp message (Response within 24 hours on business days)
By making a purchase on our website, you agree to these payment terms.
Frequently asked questions
How long does delivery take?
Orders placed before 6:00 PM (GMT) are processed within 1–3 working days (Monday to Friday) and shipped with a transit time of 5–7 working days. The total delivery time is 6–10 working days.
Do you offer free shipping?
Yes! We provide free shipping on all orders with no extra costs.
Do you offer free shipping?
Yes! We provide free shipping on all orders with no extra costs.
How long do I have to return an order?
You can return your order within 30 days from the delivery date. There is no restocking fee, but return shipping costs are paid by the customer.
For more information, check our Returns & Refunds Policy.
How long does it take to receive a refund?
Once we receive your return, refunds are processed within 10 days.
Do you offer exchanges?
Yes! We offer exchanges. For more information, see our Returns & Refunds Policy.
Can I cancel my order?
Yes, orders can be cancelled within 24 hours of placing the order, as long as they have not been processed. Once an order is processed and shipped, it cannot be changed or cancelled. To request a cancellation, please contact us at info@lampdeluxe.nl as soon as possible. For more information, check our Returns & Refunds Policy.
What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- Maestro
For more information, check our Payment Terms.
Do you offer gift cards?
Yes! We offer gift cards that can be used for purchases on our store. They make the perfect gift for any occasion.
Can gift cards be refunded?
No, gift cards are non-refundable and cannot be exchanged for cash.
If you have any questions about gift cards, feel free to contact our support team.
How can I contact customer support?
📧 Email: info@lampdeluxe.nl (Response within 24 hours on business days)
📞 Phone: +44 7267 82815 (Available during business hours: Monday – Friday, 09:00 – 18:00 GMT)
💬 WhatsApp: Click here to send us a WhatsApp message (Response within 24 hours on business days)
Do you offer free shipping?
Yes! We provide free shipping on all orders within the United Kingdom, with no extra costs.
Do you offer a warranty on your products?
Yes! We provide a standard 1-year warranty on all products against manufacturing defects.
What does the warranty cover?
Our warranty covers manufacturing defects only. It does not cover damages caused by improper use, accidental damage, or normal wear and tear.
What is your liability under the warranty?
Our liability is limited to the value of the purchased item and does not cover indirect or incidental damages.
Do I have to pay a restocking fee?
No, we do not charge a restocking fee for returns or exchanges.
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