FAQ

1. Can I return my purchase if I’m not satisfied?

- Yes, we accept returns for both defective and non-defective products.

2. What are the conditions for returning an item?

- Items must be in new, unused condition with the original packaging and tags intact.

- Returns must be initiated within 30 days from the date of delivery.

3. How do I return a product?

- Use the prepaid return label included in your package to ship the item back to us free of charge.

- Returns must be sent via mail.

4. Are there any fees for returns?

- No, we do not charge restocking fees, and return shipping is free when using our prepaid label.

1. Can I exchange an item?

- Yes, exchanges are accepted under the same conditions as returns.

2. What if the replacement item costs more than the original?

- You will need to pay the price difference if the replacement item is of higher value.

3. How do I initiate an exchange?

- Contact us at info@lampdeluxe.uk with your order number and the details of the product you’d like to exchange.

When will I receive my refund?

- Refunds are processed within 10 business days of receiving the returned item. The refund will be issued to the original payment method.

1. Where do you ship?

- We ship exclusively to addresses within the United Kingdom.

2. How much does shipping cost?

- Shipping is free for all orders within the United Kingdom.

3. How long will delivery take?

- Total delivery time is typically 2–4 working days:

- Processing Time: 1–2 working days.

- Shipping Time: 1–2 working days via DHL.

4. How can I track my order?

- Once shipped, you will receive a Track & Trace email with details to monitor your delivery.

1. What payment methods do you accept?
We accept:

- Credit and Debit Cards (Visa, MasterCard, American Express)

- PayPal

- Google Pay

2. In which currency will my payment be processed?

All transactions are processed in Great Britain Pound (GBP £).

3. Are prices inclusive of taxes?

- Yes, all displayed prices include VAT where applicable. Additional fees, if any, will be shown at checkout.

If you have further questions or need assistance, feel free to email us at info@lampdeluxe.uk