Guarantee & Complaints
At LampDeluxe, we strive to ensure our customers are completely satisfied with their purchases. Below, you will find detailed information about our product guarantee and complaints process.
1-Year Manufacturer’s Guarantee
All products purchased from LampDeluxe come with a 1-year manufacturer’s guarantee. This guarantee covers any defects in materials or workmanship under normal use during the warranty period.
What’s Covered:
- Manufacturing defects.
- Faulty materials or components.
What’s Not Covered:
- Damage caused by improper use or installation.
- Normal wear and tear.
- Modifications or repairs made by unauthorised personnel.
If your product develops a fault within 1 year of purchase, please contact us with the following:
- Proof of purchase (e.g., order number or invoice).
- Photos or videos of the issue for assessment.
Once your claim is approved, we will arrange for a replacement or repair, free of charge.
Complaints Process
We value your feedback and aim to resolve any issues promptly and efficiently. If you have a complaint regarding your order or experience with LampDeluxe, please follow these steps:
1. Contact Us
Send an email to info@lampdeluxe.uk with the following information:
- Your name and contact details.
- Order number.
- Details of the issue, including any supporting photos or documentation.
2. Response Time
We will acknowledge your complaint within 24 hours and aim to provide a resolution within 10 days.
3. Resolution Options
Depending on the nature of the complaint, we may offer:
- A replacement or refund for defective items.
- Advice or assistance to resolve minor issues.
Our Commitment
Your satisfaction is our priority. We take all complaints seriously and use them as an opportunity to improve our products and services.
For further assistance, feel free to reach out to our customer service team at info@lampdeluxe.uk We strive to respond to all emails within 24 hours.
Thank you for choosing LampDeluxe!