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About Us

Welcome to Lampdeluxe, where lighting meets elegance. We are passionate about providing high-quality lighting solutions that enhance your living and working spaces. Our mission is to bring beautifully designed, energy-efficient, and durable lighting products to homes and businesses across the UK.

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Frequently asked questions

How long does delivery take?

Orders placed before 6:00 PM (GMT) are processed within 1–3 working days (Monday to Friday) and shipped with a transit time of 5–7 working days. The total delivery time is 6–10 working days.

Do you offer free shipping?
Yes! We provide free shipping on all orders with no extra costs.

Read more in our Shipping & Delivery Policy.

Do you offer free shipping?

Yes! We provide free shipping on all orders with no extra costs.

How long do I have to return an order?

You can return your order within 30 days from the delivery date. There is no restocking fee, but return shipping costs are paid by the customer.

For more information, check our Returns & Refunds Policy.

How long does it take to receive a refund?

Once we receive your return, refunds are processed within 10 days.

Do you offer exchanges?

Yes! We offer exchanges. For more information, see our Returns & Refunds Policy.

Can I cancel my order?

Yes, orders can be cancelled within 24 hours of placing the order, as long as they have not been processed. Once an order is processed and shipped, it cannot be changed or cancelled. To request a cancellation, please contact us at info@lampdeluxe.nl as soon as possible. For more information, check our Returns & Refunds Policy.

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro

For more information, check our Payment Terms.

Do you offer gift cards?

Yes! We offer gift cards that can be used for purchases on our store. They make the perfect gift for any occasion.

Can gift cards be refunded?
No, gift cards are non-refundable and cannot be exchanged for cash.

If you have any questions about gift cards, feel free to contact our support team.

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How can I contact customer support?

📧 Email: info@lampdeluxe.nl (Response within 24 hours on business days)

📞 Phone: +44 7267 82815 (Available during business hours: Monday – Friday, 09:00 – 18:00 GMT)

💬 WhatsApp: Click here to send us a WhatsApp message (Response within 24 hours on business days)

Do you offer free shipping?

Yes! We provide free shipping on all orders within the United Kingdom, with no extra costs.

Do you offer a warranty on your products?

Yes! We provide a standard 1-year warranty on all products against manufacturing defects.

What does the warranty cover?
Our warranty covers manufacturing defects only. It does not cover damages caused by improper use, accidental damage, or normal wear and tear.

What is your liability under the warranty?
Our liability is limited to the value of the purchased item and does not cover indirect or incidental damages.

For more information, view our Terms & Service

Do I have to pay a restocking fee?

No, we do not charge a restocking fee for returns or exchanges.